EXTENDED CHRISTMAS RETURNS

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EXTENDED CHRISTMAS RETURNS

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  • Delivery

    Christmas Delivery

    For delivery in time for Christmas, please order by:

    Tuesday 10th for International
    Sunday 15th for German
    Friday 20th for UK orders.

     

    UK Delivery

    Standard UK Delivery: Up to five working days – £8.00

    Next Working Day Delivery: Please call +44 (0)1242 226 827

    The majority of parcels will be sent by a courier or using the Royal Mail Special Delivery service and so would require a signature upon delivery. Therefore please make sure you will be available to receive the parcel or arrange for an alternate delivery address to be used.

     

    International Delivery

    Europe: £20.00

    USA: £25.00

    Australia: £30.00

    New Zealand: £30.00

    Israel: £30.00

    For all Countries outside of Europe, USA and Australia, please contact us to discuss delivery charges and options by phone +44 (0)1242 226 827 or email sales@beatricevontresckow.com.

    We will send international orders by UPS or using the Royal Mail International Tracked & Signed service where, normally, the parcel will enter into your countries postal service. However this cannot be guaranteed so please contact us if you have any specific requests regarding your delivery method.

     

    Duties and Taxes

    For customers in the United Kingdom and the European Union, we include the cost of Duties & Taxes in your order. The price you see at checkout is the price you pay and there are no additional charges. For customers anywhere else in the world, the price you pay at checkout will exclude import duties and sales taxes. Additional charges may apply when you receive your order. 

    Any customs or import charges incurred upon entrance to a non-UK and non-EU country will be the responsibility of the customer. The charges are determined by the local government and so will vary between countries. You will be contacted directly by our shipping partner to process these charges.

    For any orders being delivered outside of the UK, 20% VAT will automatically be deducted during checkout once you have selected your shipping country.  

    Orders & Deliveries

    For all orders we hope to dispatch the parcel within 3 – 5 working days. Special Delivery UK Next Day is available with an additional cost when you order from Monday to Thursday, by 2pm, this service is only available by phone. Please note that some parts of the UK (i.e. the Channel Islands) have restricted Special Delivery options and that all orders will require a signature upon receipt.

    For security purposes, all unusually high orders in value or quantity will have to be verified. We may contact you and your credit provider.

    We reserve the right to cancel an order at any time and refund the cardholder if we have been advised that the card has not been authorised and the order does not comply with our Terms and Conditions as well as, but not exclusively, for security reasons.