Returns & Exchanges

Returns Policy

If you purchase between November 1st and December 22nd, you have until January 6th to return with our extended Christmas returns policy. Outside of this, the normal 14-day returns policy applies.

If for any reason you are unhappy with the goods that you have purchased through our online shop then, as long as they are in a saleable condition, you may return them either for an exchange or refund.

If we find that any returned goods have been altered in any way by you or any other party and this has contributed to the fault, no refund will be given. Goods returned to us must be unworn, with the garment tag still attached, and with the original receipt.

You have 14 calendar days to return an item from the date you received it.

Goods are returned at your own cost and are your responsibility until we have received them. If the goods are deemed to be faulty, we will refund you in full for your purchase. Any refunds, partial or full, will only be processed through the original payment method.

If you have placed your order from outside the UK you will be liable for the cost of returning the goods including any import or duties levied on the returned products. Please clearly state on the package that the goods are being returned to the supplier for an exchange or refund.

For items that have been purchased through one of our shops or at a show, we will issue a Credit Note on full price goods, providing they are returned unworn and in perfect condition with the original receipt. Sale items bought at a show or at one of our shops are non-exchangeable and cannot be refunded.

Replacements

If the item, which you have requested is at a lower value to what you originally paid, we will refund the difference. If it is higher then we will contact you to take your payment details so that we can process the additional payment before dispatching the new item. Please note that in the case of varying values, we may well refund the initial amount and then charge the new value whether higher or lower.

Refunds will be processed within 14 days of receipt.

Monies will only be credited back on to the original payment method.

Exchanges will be processed with 14 days of receipt.

If we are unable to fulfil your request for an alternative item we will contact you as soon as possible with an alternative suggestion or offer you a refund.

Return address

Please return any unwanted items to our Head Office :

Beatrice von Tresckow Designs Ltd
8 Montpellier Walk
Cheltenham
Gloucestershire
GL50 1SD
United Kingdom

We recommend that you use a Signed For service for the return of your goods as we cannot accept any liability for any goods lost in transit.

Please remember to ensure that the item(s) you are returning are repackaged sufficiently and are suitable for re-sale.

For further queries, please do not hesitate to contact us.